Message us directly
The fastest way for questions about bookings, dates or gift cards.
Reply usually within 1 hour
Open chatHow can we help you?
Pick the channel that fits your question. In a hurry? Message us on WhatsApp or call. If it needs time and detail, use the form - then everything is in writing, ticket number included.
Ways to reach us
Call us
+43 670 1984 234
Mon-Fri, 9:00-17:30. When it is urgent, this is the most direct line.
Right away, during office hours
+43 670 1984 234office@secretmission.at
For events, companies and partnerships - anything that needs attachments.
Reply within 24 hours
Write an e-mailYour request
Need help?
Describe your request - you immediately get a confirmation with your ticket number by e-mail, and we take care of it. The more precise the description, the faster the solution.
- Instant confirmation with ticket number
- An answer from a human, no hold music
- Answer in writing - you can come back to it any time
Got it.
Thanks for your message! You will receive a confirmation with your ticket number by e-mail in a moment - we will take care of it as quickly as possible.
Frequently asked questions
Maybe your answer is already here.
How quickly will I get a reply?
On WhatsApp usually within an hour, via the form and by e-mail within 24 hours. Every enquiry sent through the form immediately gets a confirmation with a ticket number - that is your proof it has arrived.
Can I move my date?
Yes. Rebooking is free of charge up to 72 hours before your date. Between 24 and 72 hours in advance a €15 fee applies; within 24 hours of the date, no more changes are possible. Cancellations are generally not possible.
My gift card will not redeem. What now?
Send us the gift card code via the form - the field for it sits right above. With the code we can see immediately what is wrong and get back to you with the solution instead of a follow-up question.
We are more than six people. Is that possible?
Our missions are built for 1 to 6 players. Larger groups play staggered or in parallel - we plan that together. Choose “Companies & events” in the form and your enquiry lands directly with the right people.
Ready for your first mission?
Two cases, real actors, secret locations in Vienna. Dates every week - spots per date are limited, because only one team plays at a time.
Start your missionInstant confirmation by e-mail · free rebooking up to 72 hours before · from €79.99 per person
