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What is Secret Mission?

What is Secret Mission?
Secret Mission is an immersive escape theatre - a unique blend of puzzle experience and interactive theatre, right in the heart of the city. You dive into a staged plot, solve puzzles together and drive the story forward step by step.
What makes Secret Mission different from an escape room?
The crucial difference: with us, professional actors lead the investigation and guide you through a staged plot. So you are not left to crack the puzzles on your own in a locked room - you are right inside a piece of theatre unfolding around you in the city.
Do I have to act myself?
No - you do not have to slip into a role, memorise anything or perform in front of anyone. You are still needed, though: think along, ask questions, open doors, make decisions. How loud or quiet you are is entirely up to you. In short: you play along, you do not have to act.
Who is Secret Mission for?
For everyone who wants to experience something together - as friends, family, a couple or a team. No prior knowledge needed: our actors guide you through the plot, all you have to do is be curious and join in.

Booking

How do I book an experience?
Pick an experience on our website, choose a date and complete the booking. Your confirmation arrives right away by e-mail - you are good to go.
Can I change the date or team size later?
Message us on WhatsApp - we will find a solution that works for you. Available Mon-Fri, 9 am-5:30 pm.
How many people is an experience designed for?
Our experiences are designed for 1 to 6 people - we recommend 6 players for the best experience.
How much does an experience cost?
The exact price depends on the experience and your team size - you will see all the details transparently during booking.
Which languages can I play in?
Our experiences are available in German and English. Simply pick your language accordingly when booking.

On the day of your mission

Where do we meet?
You will find the exact meeting point in your booking confirmation.
Is there parking nearby?
Our missions start at well-known spots in Vienna with public parking nearby.
How much time should I allow?
Allow 60 to 90 minutes. How long it takes exactly depends on how quickly your team cracks the puzzles.
What should I bring?
Comfortable clothes and sturdy shoes - you will be out and about in the city. We provide all the equipment.
Does the experience take place in the rain?
Yes - our experiences also run in the rain, and we hand out rain ponchos if needed. In extreme weather we are happy to help you find a new date.
Are there toilets and water along the way?
We do not provide food or drinks; if you get thirsty on the way, you can buy something in local shops. Toilets are available at the start of the experience.
What is the minimum age to play?
You can take part from the age of 14.

Cancellation & rebooking

Can I cancel my booking?
Unfortunately, cancellation is not possible. You can, however, rebook your date free of charge - up to 72 hours in advance. If you have any questions, message us on WhatsApp or call us: +43 670 1984 234.
How do I move my date?
Message us on WhatsApp - together we will find a new date. Available Mon-Fri, 9 am-5:30 pm.
Will I get my money back?
Refunds are generally not offered. If your date no longer suits you, we are happy to rebook you instead - free of charge up to 72 hours in advance, after that for a fee of €15 (up to 24 hours in advance). That way your experience is not lost.

Gift cards

Where can I buy a gift card?
Directly on our website. You will receive it by e-mail right away - perfect as a last-minute gift.
How do I redeem my gift card?
Simply enter your code in the gift card field when booking. The amount is deducted immediately.
How long is a gift card valid?
Gift cards are valid for 3 years and can be extended on request. Please see our terms and conditions (German).
Can I pass the gift card on to someone else?
Of course - gift cards are transferable. Whoever has the code can redeem it when booking.

Safety & experience

How safe are the experiences?
Safety is our top priority. All routes and tasks are carefully planned and tested - with detailed safety concepts in place. Our team is there for you in the background throughout the entire experience.
Are there real actors?
Yes - professional actors await you at various stations and interact live with your team. That is what makes every experience unique.
How hard are the puzzles?
Every experience has its own difficulty level. The puzzles are challenging but solvable - the experience page shows you what to expect.

Can’t find your question?

We are here for you Monday to Friday, 9 am to 5:30 pm.

Are you ready?

Professional actors. Exclusive locations. A gripping story.

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