Withdraw from your contract
With this form you declare the withdrawal of your contract within the statutory withdrawal period of 14 days. The wording quoted below corresponds to § 6 of our General Terms and Conditions, as amended on 18.04.2026.
This translation is provided for your convenience. The German version is the legally binding one.
Declare your withdrawal
A clear statement is enough - no particular form is required. The fastest way is the form: you get an instant confirmation of receipt with a ticket number, which is your proof that your statement reached us in time. E-mail and letter are equally valid.
Withdrawal statement received
Your withdrawal statement has been submitted. You’ll receive a confirmation of receipt shortly by e-mail at .
Please keep this information for your records. If the withdrawal is valid, we’ll refund the amount paid no later than 14 days after receiving your statement, using the same payment method.
Information about your right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded. To exercise your right of withdrawal, you can use this online form. If you use it, we will send you an immediate confirmation of receipt on a durable medium - by e-mail, with the ticket number of your statement.
Alternatively, you can declare the withdrawal by e-mail to office@secretmission.at or using the model withdrawal form.
Exceptions: The right of withdrawal does not apply to contracts for the provision of services related to leisure activities if the contract provides for a specific date or period of performance (§ 18 Abs 1 Z 10 FAGG).
Principle
In the case of distance contracts, consumers generally have a 14-day right of withdrawal under §§ 11 ff FAGG, unless a statutory exception applies.
No right of withdrawal for event dates with a fixed time
For contracts for services related to leisure activities where the contract provides for a specific date or period of performance (§ 18 Abs 1 Z 10 FAGG), there is no right of withdrawal. This applies in particular to booking an event for a fixed date.
If your date doesn’t work for you, rebooking is therefore the way to go, not withdrawal: date changes are possible free of charge up to 72 hours before the event starts, subject to availability - the details are in § 7 of our Terms. Just get in touch via the contact form or WhatsApp.
Right of withdrawal for gift cards and presale tickets
- When you buy a gift card online without a fixed date, a right of withdrawal generally applies.
- If it is expressly agreed during the ordering process that we are to begin performance of the contract before the withdrawal period expires (e.g. immediate digital provision/dispatch of the gift card) and you confirm that you thereby lose your right of withdrawal (§ 18 Abs 1 Z 1 FAGG), the right of withdrawal may lapse once the contract has been fully performed.
- To exercise the withdrawal, a clear statement by e-mail to office@secretmission.at within the 14-day period is enough.
- In the event of a valid withdrawal, we will refund the amount paid without delay, and no later than 14 days after receiving the withdrawal statement, using the same payment method.
The same applies to presale tickets without a fixed date: as long as no specific date has been agreed, the exception under § 18 Abs 1 Z 10 FAGG does not apply.
Model withdrawal form
Optional to use - if you’d rather write your own wording or send it on paper, use this text:
To: Secret Mission Eventline DKS OG, Sapphogasse 20/3, 1100 Wien, Österreich, office@secretmission.at
I/We (*) hereby give notice that I/We (*) withdraw from the contract concluded by me/us (*) for the purchase of the following gift card(s) (*)
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Special cases
- We significantly change the experience
- We communicate significant changes - such as a switch from an outdoor to an indoor format or vice versa, or a substantial shortening - in advance. In this case, you have a right of withdrawal (§ 2 of our Terms).
- We cancel the date
- If we cancel, we offer you, at your choice, an alternative date or a refund of the ticket price (§ 8.2 of our Terms).
- Illness or emergency
- If someone is unable to take part due to a proven illness or an emergency, we will try to find a goodwill solution, such as a credit note or a rebooking - with a medical certificate or suitable proof within 14 days of the event date (§ 7.3 of our Terms). This is a goodwill gesture, not a right of withdrawal.
Complaints and online dispute resolution
You can send complaints to us at any time at office@secretmission.at; we aim to respond within 14 working days. Notice pursuant to EU Regulation No. 524/2013: the European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Our e-mail address for consumer complaints is office@secretmission.at.
Your contracting partner
Secret Mission Eventline DKS OG, Sapphogasse 20/3, 1100 Wien, Österreich
office@secretmission.at · +43 670 1984 234
Further details in our legal notice, the full terms in our Terms, data processing in our privacy policy (the Terms and privacy policy are in German).
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